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.........................................................................................................................Book DescriptionThe book has been mainly written to slove and analyse the problem of the Consumers and Bankers in so far as they are related to the services in the field of BankingA critical analysis of the deficiencies in Banking Services have been made in a balanced manner so as to examine the rights and duties both of the banks and the consumers. A balanced approach has been adopted keeping in view the role of a ‘Big Brother’ which the Banking System is expected to play in the present Circumstances.To make the book more useful and keeping in view the problems to the readers, outlines of the petitions relating to deficiency in the Banking services and of the proposed reply on behalf of the bank has also been published..........................................................................................................................ContentsChapter 1. IntroductionChapter 2. The Gamut of Customer-Banker RelationshipChapter 3. The Concept of ConsumerChapter 4. The Concept of ServiceChapter 5. Nature of the Consumer Protection Act and Providing of Banking FacilitiesChapter 6. Jurisdiction of the Consumer For a in Banking MattersChapter 7. Civil Courts Versus Consumer ForaChapter 8. Loans, Overdraft and Credit FacilitiesChapter 9. Locker FacilityChapter 10. Bank GuaranteesChapter 11. Pay OrdersChapter 12. Letters of Credit and Travellers ChequesChapter 13. Credit CardsChapter 14. Demand DraftsChapter 15. Fixed DepositChapter 16. Pledge and HypothecationChapter 17. Bankers LienChapter 18. Right to Set-OffChapter 19. Service ChargesChapter 20. Charging of InterestChapter 21. NegligenceChapter 22. DeficiencyChapter 23. Instances of DeficiencyChapter 24. Dishonour of ChequesChapter 25. Payment of a Forged ChequeChapter 26. Stop Payment InstructionsChapter 27. The Question of LimitationChapter 28. Illegal StrikeChapter 29. Complicated MattersChapter 30. Relief under the Banking Ombudsman Scheme, 2006Chapter 31. Appeals and RevisionChapter 32. Proformas• Proforma of an Complaint to be Filed against a Bank• Model Forms of Notice and Complaint for Dishonour of Cheques• Appendix• RBI Circular Regarding Dishonour of Cheques for Scheduled BanksSubject Index.........................................................................................................................
