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......................................................................................................................... Description • The Consumer Protection Rules, 1987 as amended by (Amendment) Rules, 2010 • The Consumer Protection Regulations, 2005 • Model Specimen • Notice before Filing a Compliant • Complaint • Affidavit in Support of Complaint • Reply to the Complaint ......................................................................................................................... Contents The Consumer Protection Act, 1986 Chapter I - Preliminary 1. Short title, extent, commencement and application 2. Definitions 3. Act not in derogation of any other law Chapter II - Consumer Protection Councils 4. The Central Consumer Protection Council 5. Procedure for meetings of the Central Council 6. Objects of the Central Council 7. The State Consumer Protection Councils 8A. The District Consumer Protection Council 8B. Objects of the District Council Chapter III - Consumer Disputes Redressal Agencies 9. Establishment of Consumer Disputes Redressal Agencies 10. Composition of the District Forum 11. Jurisdiction of the District Forum 12. Manner in which compliant shall be made 13. Procedure on admission of complaint 14. Finding of the District Forum 15. Appeal 16. Composition of the State Commission 17. Jurisdiction of the State Commission 17A. Transfer of cases 17B. Circuit Benches 18. Procedure applicable to State Commissions 18A. [Repealed] 19. Appeals 19A. Hearing to appeal 20. Composition of the National Commission 21. Jurisdiction of the National Commission 22. Power and Procedure applicable to the National Commission 22A. Power to set aside ex parte Orders 22B. Transfer of cases 22C. Circuit Benches 22D. Vacancy in the office of the President 23. Appeal 24. Finality of orders 24A. Limitation period 24B. Administrative control 25. Enforcement of orders of the District Forum, the State Commissions or the National Commission 26. Dismissal of frivolous or vexatious compliant 27. Penalties 27A. Appeal against order passed under section 27 Chapter IV - Miscellaneous 28. Protection of action taken in good faith 28A. Service of notice, etc 29. Power to remove difficulties 29A. Vacancies or defects in appointment not to invalidate orders 30. Power to make rules 30A. Power of the National Commission to make regulations 31. Rules and regulations to be laid before each House of Parliament The Consumer Protection Rules, 1987 Rule 1 - 16 Schedule I - II The Consumer Protection Regulations, 2005 Regulations 1 -26 Model specimens .........................................................................................................................
