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Contents
Chapter 1 - Preliminary
Section 1.    Short title, extent, commencement and application
Section 2.    Definitions
    Sub-section 2(1)(b).—"complainant"
    Sub-section 2(1)(c).—"complaint"
    Sub-section 2(1)(d).—"consumer"
    Sub-section 2(1)(e).—"consumer dispute"
    Sub-section 2(1)(f).—"defect"
    Sub-section 2(1)(g).—"deficiency"
    Sub-section 2(1)(i).—"goods"
    Sub-section 2(1)(j).—"manufacturer"
    Sub-section 2(1)(m).—"person"
    Sub-section 2(1)(n).—"prescribed"
    Sub-section 2(1)(nn).—"regulation"  
    Sub-section 2(1)(nnn).—"restrictive trade practice"
    Sub-section 2(1)(o).—"service"
    Sub-section 2(1)(p).—"State Commission"
    Sub-section 2(1)(q)—"trader"
    Sub-section 2(1)(r)—"unfair trade practice"
    Section 3. Act not in derogation of any other law
Chapter 2 – Consumer Protection Councils
Section 4.    The Central Consumer Protection Council
Section 5.    Procedure for meetings of the Central Council
Section 6.    Objects of the Central Council
Section 7.    The State Consumer Protection Councils
Section 8.    Objects of the State Council
Section 8A.  The District Consumer Protection Council
Section 8B.  Objects Of The District Council
Chapter 3 - Consumer Disputes Redressal Agencies
Section 9.    Establishment of Consumer Disputes Redressal Agencies
Section 10.  Composition of the District Forums
Section 11.  Jurisdiction of the District Forum
Section 12.  Manner in which complaint shall be made
Section 13.  Procedure on admission of complaint
Section 14.  Finding of the District Forum
Section 15.  Appeal
Section 16.  Composition of the State Commission
Section 17.  Jurisdiction of the State Commission
Section 17ATransfer of cases Section 17-B. Circuit Benches
Section 18.  Procedure applicable to State Commission
Section 18A.[Omitted]
Section 19.  Appeals
Section 19A.Hearing of Appeal
Section 20.  Composition of the National Commission
Section 21.  Jurisdiction of the National Commission
Section 22.  Power and procedure applicable to the National Commission
Section 22A.Power to set aside ex parte orders
Section 22B.Transfer of cases
Section 22C.Circuit Benches
Section 22D.Vacancy in the office of President
Section 23.  Appeal
Section 24.  Finality of orders
Section 24A Limitation period
Section 24B Administrative control
Section 25.  Enforcement of orders of the District Forum, the State Commission or the
                   National Commission
Section 26.  Dismissal of frivolous or vexatious complaints
Section 27.  Penalties
Section 27A.Appeal against order passed under Section 27
Chapter 4 - Miscellaneous
Section 28.  Protection of action taken in good faith
Section 28A.Service of notice etc.
Section 29.  Power to remove difficulties
Section 29A.Vacancies or defects in appointment not to invalidate orders
Section 30.  Power to make rules
Section 30A Power of the National Commission to make regulations
Section 31.  Rules and regulations to be laid before each House of Parliament
Appendices
Model Forms
The Consumer Protection Rules, 1987
Subject Index
Commodities and Service Index
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