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............................................................................................................................. Description The enactment of the Consumer Protection Act in 1986, was a landmark in the legal history of India, which aimed at alleviating the consumer grievances of the Indian populace. The Act introduced a quasi-judicial consumer disputes redressal mechanism operative at all the appropriate micro levels, that is, the district, state and national level. Consumer Protection Jurisprudence, written by Justice V Balakrishna Eradi, is a comprehensive title dealing with rights of the consumer and the mechanism available to safeguard consumer interest. The legitimate needs which this book intends to meet are the promotion and protection of the socio-economic interests of consumers, availability of effective consumer redressal forums, the safety, security and well-being of consumers and consumer awareness. The book discusses in detail Supreme Court case law and refers to the judgments of the National Consumer Disputes Redressal Commission. Further, the book examines provisions of allied Acts, latest amendments, relevant notifications and UN guidelines dealing with the consumer. It thus acts as an invaluable guide and an easy reference tool for consumer activists, advocates and students, and for those concerned with consumer rights in general ............................................................................................................................. Contents Part A Chapter 1. Introduction Chapter 2. The Consumer Protection Bill, Thrust Areas of the Consumer Protection Act 1986 and Redressal Forum Chapter 3. Genesis of the Consumer Protection Act 1986 Chapter 4. Consumer Protection Act 1986 - Salient Features Chapter 5. The Consumer Protection Act 1986 - A Detailed Exposition of the Law Chapter 6. The Consumer Protection Law in Operation Chapter 7. Procedural Aspects Chapter 8. Consumer Protection Act - Achievements and Impediments Chapter 9. Advisory Councils Chapter 10. Jurisdiction Chapter 11. Limitations of the Act Part B Subject and Topic-Wise Case Law Agriculture Airlines Banking Services Civil Procedure Code 1908 Companies Act Compensation Constitution of India Contractual Service Courier Service Dry Cleaning Educational Services Goods Electricity Housing Insurance Life Insurance Land Liquidated Damages Manufacturing Defects Medical Negligence Mistake Motor Vehicle Postal Services Railways Services Telephone Part C Appendices I. Bureau of Indian Standards (Recognition of Consumers’ Associations) Rules 1991 II. Code of Commercial Advertising on Doordarshan III. Code of Ethics for Food Trade and Industry IV. Code of Standards in Relation to the Advertising of Medicines and Treatments V. The Competition Act 2002 VI. The Consumer Protection Act 1986 VII. The Consumer Protection (Amendment) Act 2002 VIII. The Consumer Protection Rules 1987 IX. Consumer Welfare Fund Rules, 1992 X. Investor Education and Protection Fund (Awareness and Protection of Investors Rules 2001) XI. Jammu & Kashmir Consumer Protection Act 1987 XII. List of Appropriate Laboratories XIII. List of Voluntary Consumer Organisations in India XIV. Relevant Notifications XV. Standards of Practice for Advertising Agencies XVI. Supreme Court Rules Relevant to Consumer Protection Act XVII. United Nations Guidelines for Consumer Protection ............................................................................................................................. Author Details Justice V. Balakrishna Eradi, Chairman, Raw & Beas Waters Tribunal and former Judge of the Supreme Court of India, was the first President of National Consumer Disputes Redressal Commission (NCDRC). Member of several high level commissions, he is the recipient of many awards including National Press of India Golden Jubilee Award, 1992, Rajiv Gandhi Excellence Award, 1992 and the Shiromani Award, 1993. He has also been conferred the National Citizenship Award, 1995 by the then Hon'ble Prime Minister of India .............................................................................................................................
