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Book Description
The Law of Consumer Protection - Containing exhaustive commentary on the Consumer Protection Act, 1986) 68 of 1986) as amended by the Consumer Protection (Amendment) Act, 2002, with the help of principles established by authoritative decisions and case law references of the Supreme Court of India, National Commission, and State Commissions on the subject. A book dealing with the solution of problems arising at the desk and in Court and also indicating how to proceed in drafting and disentangling vexed questions on conveyancing, pitfalls to which coveyancer is exposed, information on matters dealing with deficiency of services in Banking Services, Financial Services, Franchisee, Housing, Delay in Delivery, failure to provide Amenities, Insufficient Evidence, Insurance Services, Legal Services, Medical Services, Medical Negligence, Postal & Telegraph Services, Railway Services, Telephones, etc., with up-to-date Central Rules, State Rules and other allied Acts and Rules on the subject.
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Contents
Volume - 1
Part I – Consumer Protection Act, 1986
Chapter 1.    Preliminary [sections 1 to 3]
Chapter 2.    consumer protection councils [sections 4 to 8B]
Chapter 3.    consumer disputes redressal agencies [sections 9 to 27A]
Chapter 4.    miscellaneous [sections 28 to 31] recent significant developments in consumer law

Volume 2
Part II – Consumer Protection Act – Practice & Procedure
Part III – Consumer Law Abroad
    Consumer Law Abroad
Appendices
Part I – Central Act and Amendment Acts
Appendix 1.    The Consumer Protection Act, 1986 (As amended by the amendment act of 2002)
Appendix 2.    The Consumer Protection (amendment) Act, 1991
Appendix 3.    The Consumer Protection (amendment) Act, 1993
Appendix 4.    The Consumer Protection (amendment) Act, 2002
Part II - Central and State Rules
Appendix 5.    The Consumer Protection Rules, 1987
Appendix 6.    The Consumer Welfare Fund Rules, 1992
Appendix 7.    The Supreme Court Rules Relevant to the Consumer Protection Act
Appendix 8.    The Consumer protection Regulations, 2005 (notification GSR 342 (E) dt 31-5-2005)
Appendix 9.    Bureau of Indian Standards (Recognition of Consumers' Associations) rules, 1991
Appendix 10.  The Investor Education and Protection Fund (Awareness and
                       Protection of investors) rules, 2001
Appendix 11.  The Jammu and Kashmir Consumer Protection act, 1987

State Rules
Appendix 12.  The Andaman and Nicobar Islands Consumer Protection Rules, 1987
Appendix 13.  The Andhra Pradesh State Consumer Protection Rules, 1987
Appendix 14.  The Arunachal Pradesh Consumer Protection Rules, 1987
Appendix 15.  The Assam State Consumer Protection Rules, 1989
                       Pages 1 to 1422 relate to Vol 1, Pages 1423 to 2271 relate to Vol 2
Appendix 16.  The Bihar Consumer Protection Rules, 1987
Appendix 17.  The Chandigarh Consumer Protection Rules, 1987
Appendix 18.  The Dadra and Nagar Haveli Consumer Protection rules, 1987
Appendix 19.  The Delhi Consumer Protection Rules, 1987
Appendix 20.  The Goa Consumer Protection Rules, 1987
Appendix 21.  The Gujarat Consumer Protection Rules, 1988
Appendix 22.  The Haryana Consumer Protection Rules, 2004
Appendix 23.  The Himachal Pradesh Consumer Protection Rules, 1988
Appendix 24.  The Karnataka Consumer Protection Rules, 1988
Appendix 25.  The Kerala Consumer Protection Rules, 1998
Appendix 26.  The Lakshadweep Consumer Protection Rules, 1989
Appendix 27.  The Madhya Pradesh Consumer Protection Rules, 1987
Appendix 28.  The Maharashtra Consumer Protection Rules, 2000
Appendix 29.  The Meghalaya Consumer Protection Rules, 1989
Appendix 30.  The Mizoram Consumer Protection Rules, 2000
Appendix 31.  The Nagaland Consumer Protection Rules, 1987
Appendix 32.  The Orissa Consumer Protection Rules, 1987
Appendix 33.  The Pondicherry Consumer Protection Rules, 1987
Appendix 34.  The Punjab Consumer Protection Rules, 1987
Appendix 35.  The Rajasthan Consumer Protection Rules, 1987
Appendix 36.  The Sikkim Consumer Protection Rules, 1990
Appendix 37.  The Tamil Nadu Consumer Protection Rules, 1988
Appendix 38.  The Tripura Consumer Protection Rules, 1987
Appendix 39.  The Uttar Pradesh Consumer Protection Rules, 1987
Appendix 40.  The West Bengal Consumer Protection Rules, 1987
Part III – Other Allied Acts, Rules & Regulations
Appendix 41.  Notifications
Appendix 42.  The Relevant Provisions of the Monopolies and Restrictive trade practices act, 1969
Appendix 43.  The Monopolies and Restrictive Trade Practices (Recognition of
                       Consumers' Association) Rules, 1987
Appendix 44.  The Competition Act, 2002 (Act No 12 of 2003)
                       Pages 1 to 1422 relate to Vol 1, Pages 1423 to 2271 relate to Vol 2
Appendix 45.  Relevant Extracts of the Electricity Act, 2003
Part IV – Consumer Protection Law Abroad
Appendix 46.  The Consumer Protection Act, 1987 (UK)
Appendix 47.  United Nations Guidelines for Consumer Protection
Part V - Miscellaneous
Appendix 48.  Code of Ethics for Food Trade and Industry
Appendix 49.  Code of Standards in Relation to the Advertising of Medicines and Treatments
Appendix 50.  Code for Commercial Advertising on Doordarshan
Appendix 51.  Standards of Practices for Advertising Agencies
Appendix 52.  List of Appropriate Laboratories
Appendix 53.  Model Drafts and Petitions
Appendix 54.  Bagla Committee Report, National Consumer Disputes Redressal Commission
Appendix 55.  Recommendations of the committee Constituted under the
                       Chairmanship of Dr P.D. shenoy, member, NCDRC
Appendix 56.  List of Insurance Ombudsmen
Appendix 57.  Major Consumer Organisations
Appendix 58.  Details under Right to Information act, 2005
Appendix 59.  The Insurance act, 1938 [As amended by Insurance (amendment) act, 2002]
Appendix 60.  Brief Note on Gold Hallmarking
Appendix 61.  Insurance Regulatory and Development Authority (manner of
                       receipt of premium) Regulations, 2002
Appendix 62.  Insurance Regulatory and Development Authority (insurance brokers)
                       Regulations, 2002
Appendix 63.  Insurance Regulatory and Development Authority Act, 1999
                       Pages 1 to 1422 relate to Vol 1, Pages 1423 to 2271 relate to Vol 2
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Author Details
General Editor - Justice D.P. Wadhwa, Former Judge, Supreme Court of India, Former President, National Consumer Disputes Redressal Commission (NCDRC), Former Chairperson, Telecom Disputes Settlement & Appellate Tribunal (TDSAT).
Editor - N.L. Rajah, B.Sc., BL, Advocate, Madras High Court.
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