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............................................................................................................................Book DescriptionThe proliferation of credit cards in our daily lives and the billions of dollars of fraud perpetrated using credit-cards has led to the making of this book. The book aims to be useful to people with a wide range of backgrounds, from readers with little prior knowledge of the credit card to those who are experts in the field. This book is especially geared to be efficaciously helpful and commodious to the marketing and collection departments of credit card issuing banks to enable them to discharge their functions efficiently and confidently. But more importantly, this volume will serve as a handy reference guide to lawyers and the legal department of banks who have to increasingly handle credit card frauds and related offences.............................................................................................................................Contents1. Money & Plastic Money2. Types of Cards3. Smart Cards4. Multi Application Smart Cards5. Features of a Card6. The Credit Card Application Form7. Criteria for Acceptance of an Applicant8. Credit Rating9. Credit Rating : Applying ‘Kepner – Tregoe’10. Debt Repayment Assurance : Credit Control Techniques11. Card Cycle12. The Credit Card Contract13. Marketing of Credit Cards14. Model Code of Conduct for the Direct Selling Agents (DSAs)15. Risks Faced by the Credit Card Industry16. Card Comparison17. Credit Card Payment Default18. Collections19. Telephone Collection Techniques20. A ‘Best Practice’ Manual to Counter Excuses and Objections for Payment Default21. Collection Letter Formats22. Credit Card Fraud23. Credit Card Fraud Detection Techniques24. Credit Card Fraud Investigation25. Credit Cards and the Criminal Law26. An Ace up the Sleeve: Section 138 of the Negotiable Instruments Act27. The Liability of Banks & Credit-Holders28. The Ethics of Credit Card Business29. Relevant Provisions of Indian Statutes30. Glossary & Abbreviations31. Useful Addresses and WebsitesBiographySubject Index............................................................................................................................Author DetailsRupa Mehta is a marketing professional with a Master's Degree in Law. She has extensive hands on experience of various facets of the Credit Card business having worked with both Hongkong and Shanghai Banking Corporation & Citicorp in their Card Products Division.Her other passion is corporate training and she imparts training on Leadership, Coaching, Team Building, Communication Skills through her firm, Corporate Edge, She is passionate about training and also conducts 'Train the Trainer' workshops where she facilitates learning new and fun ways of conducting corporate training.Dr. Rohinton Mehta is a lawyer and researcher with ITC Ltd. Dr. Mehta is also an International Arbitrator, appointed by the Court of Arbitration for Sport, Lausanne, Switzerland. He was visiting Professor of Criminology at the Department of Law (Post-Graduate Studies), University of Mumbai, for about a decade. He has also taught Criminal Justice and Jurisprudence at the University of Wisconsin, Milwaukee, USA and the Government Law College, Mumbai. Dr. Mehta has authored two very popular texts entitled : 50 Lectures on Jurisprudence and Crime & Criminology.............................................................................................................................
