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Contents
1.    Introduction
2.    Business Plan & Performance Budgeting
3.    Profit Planning and Budgeting
4.    Managerial Effectiveness Increasing Role Efficacy
5.    Why Strategic Approach to Marketing
6.    Customer – Relationship Management (CRM)
7.    Important guidelines on branch layout and site preparation for
       total branch automation
8.    Security Arrangement
9.    Computer Application, Control, Security and Audit in a Banking environment
10.  Deposit A/cs – Technical Aspects
11.  Disposal of Assets if Deceased Constituents
12.  Legal Provisions Affecting Banker Customer Relationship
13.  Operational Risk Management
14.  Preventive Vigilance and Disciplinary Action – Procedure therefore
15.  Retail Banking
16.  Priority Sector Lending
17.  Credit Management
18.  Credit Risk Management
19.  NPA Management
20.  Execution of Documents
21.  Foreign Exchange Management
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Author Details
Laxmi Narain Kumar, M.A (Eco), B.Com (Hons.) CAIIB, PGDPM.
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