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............................................................................................................................DescriptionThe book has been written keeping in mind the training requirements ofthose involved in the business of credit cards. It provides a detailedaccount of the running of a credit card business, right from theproduction of the card to its selling, the caveats that need to befollowed, the global framework Overview of credit cards Credit cardorganisation Credit card process Back-end operation governing thepayment systems, etc. It covers the following topics:• Overview pf Credit Cards• Credit Card Organisation• Credit Card Process• Back end Operation• Recovery and Follow up• Cross Selling• EMV: Global Framework for Smart Card PaymentsThis is the second book in the 'Know Your Banking' series launched bythe IIBF. It would be useful to Direct Selling Agents/Direct MarketingAgents who are involved in the business of credit cards as well asthose working in the credit card division of banks.............................................................................................................................ContentsChapter 1. OverviewChapter 2. Credit Card OrganizationChapter 3. Credit Card ProcessChapter 4. Back End OperationsChapter 5. Recovery and Follow upChapter 6. Cross SellingChapter 7. EMV : Global Framework for Smart Card PaymentsAnnexure............................................................................................................................Author DetailsIndian Institute of Banking & Finance (formerly The Indian Institute of Bankers) was established in 1928. With more than 750 Institutional members and over 2.5 lac individual members, it is the largest Institute of its kind in the world and is working with a mission "to develop professionally qualified and competent bankers and finance professionals primarily through a process of education, training, examination consultancy/counselling and continuing professional development programs". The Institute has almost all the banks and financial institutions, public sector, private sector, foreign, cooperative, regional rural banks as members in addition to IT companies and individuals working in the banking and finance sector. The Institute is managed by a Governing Council consisting of Chairmen of different banks and eminent academicians, It offers a number of professional courses in banking and finance. The flagship programs of the Institute are JAIIB and CAIIB. Other specialist courses are 'Diploma in Treasury, Investment & Risk Management',' Diploma in International Banking',' Diploma in Banking Technology’ and 'Post Graduate Diploma in Financial Advising'. These programs aim at building skill sets and developing the competence among specialist officers of banks and financial institutions.............................................................................................................................
