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Contents
International Banking
1.    Exchange Rates
2.    Risk Management & Basics of Derivatives
3.    Documentary Letters of Credit
4.    Facilities for exporters
5.    Correspondent Banking & NRI Accounts
6.    RBI, Exchange Control, Exim Bank, ECGC
Technology Management
7.    Information System & Technology
8.    IT Applications & Banking
9.    Networking Systems
10.  Information System Security & Audit
Marketing Management
11.  Introduction to marketing & key concepts
12.  Marketing planning
13.  Art of Customer Service as applied to Banking
14.  Consumer & Market segmentation
15.  Marketing Research
16.  Marketing mix - bank marketing
17.  Product strategy
18.  Concept of product delivery
19.  Pricing strategy & its application in Banking
20.  Banking distribution strategy
21.  Product strategy
22.  Sales training & HRD in marketing
Human Resources Management Mock Tests
1. Mock Test No. 1
2. Mock Test No. 2
3. Mock Test No. 3
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Author Details
N.S. Toor, M.Com., LL.B., M.A., CAIIB., Editor-in-Chief - Banking Events Update (A monthly News-magazine on banking), Director - Institute of Banking Career & Studies, formerly, Chief Manager (Corporate Credit), Punjab National Bank, HO, New Delhi
Arundeep Toor, Master in Professional Accounting, University of Southern Queensland, Sydney Australia, Associate Editor – Banking Events update Chandigarh