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............................................................................................................................Contents1. The Art of Letter Writing2. Nature and Scope of Bank Letters3. Deposit Accounts4. Clearing and Collection of Cheques/Bill5. Remittances6. Loans and Advances7. Recovery of Bank Dues8. Human Resources & Development9. General Administration10. Deceased Accounts11. Safe Deposit Lockers12. Miscellaneous13. Form Letters14. Customer Care15. Marketing of Bank Products............................................................................................................................