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.........................................................................................................................Book DescriptionTolley's Effective Outsourcing: Practice and Procedures is a comprehensive guide to best practice for outsourcing a range of functions.Written in an easy to follow and practical style, Tolley's Effective Outsourcing: Practice and Procedures takes you step-by step through the processes and procedures needed to conclude a successful outsourcing contract. The book contains guidance on all aspects of outsourcing including cost savings and service improvements, legal issues relating to service requirements, service levels and key performance indicators and covers a wide range of outsourcing projects.Complete with all the most up to date legislation and case law this practical book will put you in a strong position when negotiating any outsourcing contract and help you gain the most from any outsourced project.Tolley's Effective Outsourcing: Practice and Procedures covers:• The decision to outsource • Financial issues• Service improvement and gainshare • Benchmarking• Tendering and contract formation • Employment Issues• Project planning and project reviews • Legal Issues• DocumentationTolley's Effective Outsourcing: Practice and Procedures also includes a com¬prehensive sample of precedents on the accompanying CD for your own use and included in the book. These include:• Invitation to Tender (Non-public Procurement)• Indemnity Letter Agreement• Introduction of Service Levels and Service Credits• System Management and Refresh• Schedule Drafting Template• Managed Services• Benchmarking SchedulePrecedents are also featured for a number of types of outsourcing and include useful schedule templates for IT, catering, and business process outsourcing (BPO).'No one book could possibly cover everything on outsourcing, but if you want a practical guide, based on many years of experience in the business of outsourcing, then I have no hesitation in recommending Effective Outsourcing.' Martyn Hart, Chariman, NOA..........................................................................................................................ContentsChapter 1. Getting it RightChapter 2. The Outsourcing DecisionChapter 3. Service Improvement and GainshareChapter 4. Tendering and Contract FormationChapter 5. Project Planning and Project ReviewsChapter 6. DocumentationChapter 7. Financial IssuesChapter 8. BenchmarkingChapter 9. Employment IssuesChapter 10. Legal Issues Relating to Service Requirements, Service Levels and Key Performance IndicatorsChapter 11. Legal in other key AreasChapter 12. Business Process OutsourcingPrecedent 1. Invitation to Tender (Non-public Procurement) Precedent 2. Indemnity Letter Agreement Precedent 3. Transfer AgreementPrecedent 4. Long Form Main Terms and Conditions Precedent 5. Introduction of Service Levels and Service Credits Precedent 6. System Management and Refresh Precedent 7. Schedule Drafting TemplatePrecedent 8. Managed Catering ServicesPrecedent 9. Clauses for Dealing with Charges and Services Levels where Information is Incomplete Precedent 10. Form of Schedule for Gainshare Projects Precedent 11. Exit Schedule Precedent 12. Benchmarking Schedule Precedent 13. Sub-Contractors Precedent 14. Outline of a Transition Schedule Precedent 15. BPO Template Precedent 16. Catering - Service Levels Precedent 17. Catering Services Table of Cases Table of Statutes Table of Statutory Instruments Table of EC Legislation Index.........................................................................................................................Author DetailsPhilip Allery is a solicitor of many years standing and has worked both as an employee and freelance consultant for a number of well-known UK companies including the former General Electric Company, Imperial Chemical Industries and Royal and Sun Alliance Insurance.Over the years he has been involved in numerous outsourcing activities from catering and printing through to engineering services, call centres, telecoms management, infrastructure IT and offshore outsourcing in BPO arena. He is the author of Overseas Supply and Installation Contracts.He now works in private practice and is an Associate with Putsman.wlc Solicitors of Birmingham..........................................................................................................................
